Having trouble connecting your database or SaaS integration? Investigating a data discrepancy? Here you’ll find resources for some of the most common causes of connection troubles and data discrepancies related to integrations.
Common Integration Issues
Database & SaaS Integration Connection Errors
If you’ve having having connection issues with an integration, the root cause may be an improperly configured firewall or incorrect port setting.
Known Third-Party Issues
Occasionally, some integrations used by Stitch may encounter bugs or other issues. Whenever we’ve identified a third-party issue - meaning on the integration provider’s end - we’ll post an update here.
Re-authorizing Integrations
If you see a message that asks you to re-authorize an integration, it means that Stitch’s permissions to that service have been revoked.
Third-Party Integration Downtime
From time to time, some of the applications and databases we integrate with may experience downtime. During these outages, Stitch may be unable to successfully connect to your data source and replicate your data.
Database Integrations
Database Integration Connection Errors
Stitch periodically performs checks on the connection to your database to ensure the connection remains active and healthy. In this article are some of the most common errors you might see if Stitch has trouble performing the connection check to your database and how to resolve them.
Missing Mongo Data & Fields with Multiple Data Types
Missing some Mongo data? The root cause may be multiple data types in the Replication Key field and how Mongo sorts data based on data type.
Mongo Fields Missing from Replication Key Menu
If you don’t see all the fields you expect to in the Replication Key field for you Mongo integration, the root cause may be insufficient permissions or a lack of field indexing.
MySQL TINYINT(1)/boolean Columns Stored as BIT
If you’ve noticed that some MySQL TINYINT(1) columns are displaying as BIT in Stitch, it’s usually due to how the MySQL driver converts this data type.
PostgreSQL Data Types Stored as Strings
When certain Postgres data types are replicated, they’ll be stored as strings in your data warehouse.
SaaS Integrations
Missing Segment Data & Selective Integration Snippets
If you’ve noticed some missing data from your Segment integration, the culprit might be the selective integration snippet on your website.
Stale Salesforce Data & Formula Fields
If you’ve noticed some out-of-date Salesforce data in your data warehouse, the root cause may be a formula field.